Resources for Resilience

A coaching toolkit to help higher ed leaders, student supporters and allies navigate uncertainty

Higher education is no stranger to uncertainty. Through crisis, disruption and change, colleges and universities remain strong for their staff and students, doing everything they can to live up to their missions and stay true to the meaning of higher education. Meeting this moment — and the road ahead — calls for confidence, resilience and care. We’re here as allies to support that journey, with coaching-based resources grounded in partnership and purpose.

At our core, we’re a mission-driven nonprofit with coaching at the heart of everything we do. We help individuals navigate change — whether they’re learners, leaders or student supporters. In this resource center, you’ll find coaching-informed tools to support your work, sustain your well-being and stand strong for your students — all grounded in a holistic, human-centered approach. We see you. We hear you. And we’re here for you.

Navigating Uncertainty

Explore tools and insights to help your institution adapt with resilience — from leading through change to supporting staff and students through complex challenges and rapidly shifting circumstances.

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Keep change on track with this best-practices checklist — a guide to leading staff through training, behavior shifts and student support transformation.

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Coaching helps higher ed institutions support students, manage enrollment and adapt to change. Learn how InsideTrack stands with colleges and universities.

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Experts from three higher ed institutions join together for a panel-style webinar on how to build a holistic and sustainable in-house student support program.

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Higher ed institutions can take student support services from transactional to transformational by building holistic coaching capacity within in-house teams.

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Learn how to measure and maximize the ROI of student success programs — ultimately demonstrating the programs' impact and efficacy.

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When change is on the horizon it’s crucial to have a plan in place. Here are four tips to help sustain momentum and combat resistance.

Sustaining Well-Being

Discover healing-centered resources to help you stay grounded and energized — with a focus on mental health, emotional resilience, and practical ways to care for yourself and your community.

Webinar

Watch as higher ed and workforce leaders discuss actionable ways to provide healing-centered support to learners and staff. Download the full report here.

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A comprehensive white paper offers solutions for institutions looking to create healing-centered environments for staff & students. Watch the related webinar.

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See how coaching complements advising, counseling and mentoring — adding capacity, creating clarity and strengthening outcomes through collaboration.

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Counselors and coaches both support students, but in different ways. Understanding the differences helps ensure your student gets the help they need.

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Mentoring and coaching are both critical student support roles. Understand the differences between the roles — and how they can work together.

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Explore self-care tips for student support professionals through four short videos designed to inspire balance, well-being and resilience.

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Recognizing the differences between advising and coaching — and the strengths of each role — gives a student clarity and confidence when they seek help.

Sustaining Well-Being

Video Series: Create Your Own System of Care

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Bolstering Student Support

Find holistic, coaching-informed strategies and ready-to-use tools to strengthen student support systems — building trust, access and connection at every stage of the student journey.

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Equip learners to turn obstacles into opportunities for growth with CLEAR — Confirm, Legitimize, Evaluate And Respond — a tool to reset, reframe and advance.

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Explore the importance of belonging in higher education and how coaching can help students feel connected, supported and motivated to succeed.

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Advancement is a powerful coaching technique that helps learners develop agency, make an action plan and take meaningful steps toward their goals.

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Help learners set a Goal, reflect on their Reality, explore Options and commit to what they Will do — all through the simple yet powerful GROW framework.

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Follow along as a series of impactful texts between a success coach and college student demonstrate the power of text messaging as a viable coaching method.

Webinar

Join five frontline coaches as they discuss common student retention challenges, opportunities and best practices in this on-demand, roundtable-style webinar.

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Small but mighty microgrants can help students overcome everyday obstacles, get back on track and achieve their educational goals.

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With most college students learning online, explore ways to better support virtual learners, including working adults and nontraditional students.

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InsideTrack coaching methodology uses the focus wheel to holistically address eight key areas that keep students enrolled and engaged, helping improve retention.

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Working with a student to clarify their "why" for being in school — and connecting their "why" to an even greater purpose — can keep them moving forward.

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Student supporters can use assessment techniques to find out where learners are struggling and help them advance toward their goals.

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Learn about the critical practices of cultural competence and cultural humility from Asia Wong, a Licensed Master Social Worker & Director of Counseling.

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Tips, insights and firsthand examples of how empathy in a conversation can create real communication and give learners the space to be vulnerable.

Webinar

Watch as InsideTrack coaches share enrollment tips, insights and student stories in an impactful on-demand Coach Roundtable webinar.

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InsideTrack coaches demonstrate how transparency puts learners at ease, builds trust and makes for better conversations.

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Curiosity not only brings value to learners, but to student supporters as well. Frontline coaches offer tips that let curiosity take over.

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Read three scenarios where using a summary coaching technique can help learners make actionable progress toward their goals.

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See how an innovative, funder-supported coaching network rose to meet higher-than-ever student support needs during the pandemic — at no cost to schools.

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Get takeaways about healing-centered engagement theory and techniques from Dr. Shawn Ginwright, a prominent scholar, author and activist.

We're here to listen, support and share.

Whether you need a resource, a thought partner or just someone to talk things through, we’re here for you. Let us know how we can help.