Empowering Teams, Transforming Outcomes: A guide to building a holistic in-house student support program
Transform your student support services — and sustain the impact for years to come
As higher ed institutions across the nation face declining enrollment, student retention challenges and staff burnout, it’s more important than ever that they have the foundational tools they need to bolster their in-house student support services. But with resources already stretched thin, how can colleges and universities build capacity for the long-term and equip their staff with sustainable methods for keeping students on track toward their goals?
This in-depth report provides actionable insights to help institutions address these challenges by transforming student support — including the essential elements of building a sustainable, holistic in-house student support program. All interwoven with case studies and downloadable tools.
Download “Empowering Teams, Transforming Outcomes” for keen insights and actionable tools that will show you how to build a scalable and sustainable in-house coaching program.
Real-world case studies demonstrate tangible capacity building results
In this report, you’ll find:
Four essential elements of building holistic in-house student support
- Assess institutional needs and readiness
- Choose an evidence-based methodology
- Nurture internal culture to sustain impact
- Secure sustainable funding sources
Three firsthand case studies
- California State University, Bakersfield: How CSUB embraced its Hispanic-serving mission
- Loyola University, New Orleans: Realizing the potential of evidence-based frameworks
- Austin Community College: How ACC’s student support team led a culture change
Three downloadable tools
- Planning guide for institutional assessment
- Change management best practices checklist
- Funding options for sustainable student support initiatives
Ruth Reinhart, Ed.D.
Associate Vice Chancellor of Student Support Services, Austin Community College
Liz Rainey, Ed.D.
Assistant Provost for Student Success, Loyola University New Orleans
Dani Solano, Ph.D.
Professor, Department of Chemistry & Biochemistry, California State University, Bakersfield