Prospective student coaching expands access and success at California State University, Northridge
The Opportunity
The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.
The Opportunity
The Tseng College’s high-demand professional programs were attracting rising numbers of interested prospects. While the growth was good news for the institution, keeping up with inquiries from applicants was straining staff time and resources. At the same time, California State University, Northridge (CSUN) leadership were setting ambitious new goals for student retention and success, leaving Tseng College staff juggling institutional priorities with program needs.
The Solution
InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.
The Solution
InsideTrack Coaches supported Tseng College prospective students with decision-making and the application process — helping them find the best-fit program and prepare for a successful start — while Tseng College staff focused on retention efforts. The result was an increase in enrollment, better use of staff time, and insights that will spark continual improvement in student and institutional outcomes.
Proven Results
The Impact
The Impact
Jonathan Clayden
Director of Graduate and Professional Education Programs and Services at the Tseng College at CSUN
Download the case study to see how the Tseng College increased enrollment numbers while maintaining a strong emphasis on student retention and success.
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